Welcome to TransiTrips, an automated transit trip itinerary planning web service for Transit Information Call Centers. This Website will provide you with a quick and easy way to produce a transit trip itinerary on behalf of your customers. Your Call Center Operator will be able to quickly produce a customer itinerary, provide alternative transit schedules and walking direction maps for route stops.

In addition, Call Center Operators can diagnose itinerary issues, identify service changes, collect customer feedback information and maintain personalized customer travel profiles. The service will also provide the Operator with other useful information such as Bus Pass Sales Locations, Dial-A-Ride Services, and traffic congestion and weather information. If your customers use mobile technology, they can access transit itineraries from their Pocket PC connected to a wireless communications device.

The Call Center Administrator can maintain Client, Operator and Customer profiles and produce feedback and performance reports.

But first, Clients must sign up for the service. Please contact Tanna Manford at tanna@the-partnership.org or call at 909-396-5757 x229 to Sign-Up with your profile information and obtain your Sign-In ID and Password. From then on TransiTrips will recognise you as a important client and link you to transit itineraries and other valuable information that will improve customer service.